EF- English Live Customer Service Team is looking for an enthusiastic person with a high level of German to join our European team in Barcelona's office.

As a Junior Customer Success Agent - DACH market you will be responsible for providing customer support and guidance in our online English courses.

Your Responsibilities Will Include, But Not Be Limited To

- Organize and host engaging onboarding webinars to introduce new students to EF English Live’s platform, features, and learning resources.

- Monitor customer payment schedules and ensure timely payments.

- Work proactively with students to identify solutions and prevent cancellations.

- Act as the main point of contact for students, providing support through multiple channels, including video calls, phone, chat, and email.

- Represent the EF English Live brand and deliver on its promise: “Learn English. Finally.”

- Investigate and escalate technical or teacher-related issues to central teams,



following up to ensure effective resolution.

Requirements

- The candidate must be already based in Barcelona.

- 1 - 2 years experience in Customer Service minimum.

- An advanced/native level of German.

- A minimum of a speaking B2 level of English

- Customer-focused approach. and target-driven attitude

- Ability to communicate effectively and concisely to customers.

- Cultural awareness and ability to work within a team.

Benefits And Fun Stuff

- Fixed salary + commission plan

- Flexible working: 2 days at the office, 3 from home

- 28-day holidays/year

- Versátil Remuneration Plan: Private medical insurance, child care voucher, restaurant tickets

- Wellhub discounts

- Internal Career Path and opportunities internationally.

- Work in a multinational office.

- Work with passionate and enthusiastic people.

📌 Junior Customer Success Agent - DACH Market (Barcelona)
🏢 EF English Live
📍 Barcelona