Experteer Overview

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In this role you will elevate quality across regional BPO operations, transforming QA into a proactive, data-driven system. You’ll harmonize standards across hubs and align QA with recruitment, onboarding, and coaching to reduce defects and boost customer satisfaction. You’ll lead cross-border calibration, partner with regional leaders, and use data insights to drive scalable quality improvements.

This position offers a high-impact opportunity to shape quality culture at Glovo’s global delivery network.

Compensaciones / Incentivos

- Oversee end-to-end quality framework and audit strategy across BPO hubs
- Lead root-cause analyses and implement targeted improvement initiatives
- Establish closed-loop QA by feeding insights into recruitment, onboarding,



and coaching
- Coordinate cross-site calibration sessions to minimize score variance
- Collaborate with Regional Service Delivery Heads, Training leads, and BPO managers
- Extract, query, and analyze data with SQL to derive quality indicators and trends

Responsabilidades

- 3 to 5 years in Quality Operations within fast-paced xugodme environments
- Lean Six Sigma Yellow or Green Belt or equivalent certification
- Project management capability to manage multi-month initiatives
- Vendor governance and risk modelling experience with outsourcing audits
- Bilingual English and Spanish (Portuguese is a plus)
- Independent SQL proficiency for standalone data queries

Requisitos principales

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📌 Sr Quality Coordinator - Marketplace Experience (Barcelona)
🏢 Glovo
📍 Barcelona