About the Role

As the Technical Account Manager (API) Team Lead , you will combine technical leadership with hands-on game provider management to ensure the successful adoption and performance of our API solutions. You will lead the game providers’ integrations.

In this dual-focus role, you will be responsible for defining technical account management standards, optimising client and provider onboarding workflows, and guiding game providers through complex API integrations while managing the daily operational performance and growth of your team. You will serve as the strategic escalation point for game provider technical issues and act as the core link between your team, clients, providers, Product, and Engineering.

Key Responsibilities

Team Leadership & Strategy

- People Management: Mentor, train, and manage a team of Technical Account Managers, conducting regular 1:1s, performance reviews, and career development plans.
- Process Optimization: Continuously refine onboarding procedures, workflow automations, and mandatory testing protocols to shorten integration lifecycles and solve post-live issues efficiently.
- Resource & Queue Allocation: Oversee ticket distribution, workload balancing, and game provider project assignments to maintain high service-level agreements (SLAs) and rapid resolution times.
- KPI Management: Track and report key metrics to Integration Manager, including time-to-live (TTL), game provider pass rates, product performance, and game provider satisfaction scores.

Technical Account Management & Game Provider Onboarding

- Direct Game Provider Engagement: Act as a lead technical advisor, managing game provider relationships until they go live and beyond.
- API Testing & Quality Assurance:



Enforce strict testing standards (using tools like Postman) to ensure game providers pass mandatory integration tests before finalising the process.
- System Setups & Troubleshooting: Help game providers troubleshoot issues, RESTful API schemas, and JSON payload configurations to minimise operational disruption.
- Timeline & Goal Alignment: Push game providers to meet integration deadlines without compromising quality, ensuring solutions align directly with their business goals.

Cross-Functional Collaboration & Standards

- Product & Engineering Bridge: Serve as the primary point of contact for internal Product and Engineering teams, relaying game provider feedback, API usability issues, and feature requests.
- Documentation & Best Practices: Lead the creation and maintenance of comprehensive internal department documentation, game provider-facing integration guides, and operational runbooks.
- Escalation Point: Handle high-priority game provider technical escalations, providing fast, empathetic, and expert resolution.

Required Qualifications Experience & Leadership

- Leadership Experience: 2+ years of experience leading, managing, or mentoring technical, customer-facing teams (e.g., TAM, Solutions Engineering, Technical Support).
- Technical Experience: Minimum 4–5 years in hands-on technical roles working heavily with RESTful APIs,



JSON data structures , and modern technical setups.
- Tooling Proficiency: Advanced expertise with API testing tools (e.g., Postman), CRM systems, and ticketing tools.

Skills & Competencies

- Technical Communication: Ability to explain complex technical concepts fluently and clearly to both technical developers and non-technical business users.
- Project & Deadline Management: Proven ability to manage multiple game provider projects simultaneously while keeping stakeholders accountable to timelines.
- Analytical Problem-Solving: Strong diagnostic capabilities for debugging issues and identifying root causes in real time.
- Language Skills: Fluency in English (written and verbal) is required; additional European languages are a plus.

What We Offer

- Competitive Salary Package tailored to experience.
- Comprehensive Health & Wellness Benefits: Medical insurance, access to an on-site gym with personal trainers, sauna, hyperbaric chamber, and daily fresh fruit.
- Tax-Advantaged Benefits: Meal card, public transport packages, childcare allowances, and discounts on healthy office meals ( Veg It ).
- Flexible Work Model: Hybrid work setup, versátil start and finish times, and reduced working hours during August.
- Paid Time Off: 23 annual holiday days plus 3 additional flexible personal days.
- Professional Growth: Dedicated English classes and continuous learning opportunities.
- Commuter Perks: On-site parking benefits for team members living outside of Barcelona.
- Vibrant Culture: Join a motivated, collaborative team with regular team-building events, workshops, celebration parties, and after-work paddle tennis matches.

📌 Team Lead - Technical Account Manager (API) (Barcelona)
🏢 Alea
📍 Barcelona