The following content displays a map of the jobs location - Sant Just Desvern (Barcelona) Permanent Contract with health insurance covered by the company and the possibility to choose among a range of others benefits.

Working Hours: Full Time - Rotative Location: Sant Just Desvern (Barcelona) Closing Date: 31/12/2026 Job Category: #08 Customer Care / Services Business Unit: Department: LTS - Remote Services WHAT YOU’LL RECEIVE - A positive and collaborative work environment where people genuinely enjoy working together.

- Stability and growth opportunities within a leading international company.
- Work-life balance with versátil working hours and hybrid working options.
- Trust and autonomy to take ownership and make a real impact.
- Continuous development through a personalized training plan and access to a wide range of trainings.
- The opportunity to work with innovative technologies on international projects.
- A competitive compensation package and attractive benefits, including private health insurance, gym membership, and more. Job Introduction TGW Logistics Group is a global leader in highly automated intralogistics solutions, helping some of the world's most renowned retailers and brands optimize their distribution and fulfilment operations. Our innovative technologies support industries such as e-commerce, fashion, general merchandise, and grocery, enabling customers to deliver exceptional service to millions of consumers every day. We are currently looking for a Customer Support IT Technician to join our team in Spain. As a Customer Support IT Technician, you will play a key role in ensuring the smooth operation of our customers' warehouse automation systems.



You will provide technical support both remotely and on-site, helping customers resolve incidents, maintain system performance, and maximize operational availability. WHAT YOU’LL BE HANDLING - Operatively ensure the reception, processing, and documentation of issues reports in the first and second level support environment - Take the responsibility for customer issues and manage them through to resolution - Investigate, diagnose, locate, and find solutions to resolve the issues - Availability to work 24/7 in rotating morning/evening/night shifts - Follow the standard procedures for the correct escalation to other teams - Generation of system documentation - Maintaining documentation up to date - Making modifications to existing installations - Willing to travel to customers as required (up to 30% of time) WHAT YOU’LL NEED Education and soft-skills requirements:
- Commitment to continuous learning about new TGW products and solutions - Ability to understand customer needs - Self-sufficient, proactive, and persistent - Strong IT background: 3 years bachelor’s degree in IT science or equivalent - Driving license Technical competences:
- Solid knowledge and demonstrable experience in SQL - Relational database: ORACLE - Operating systems: Microsoft Windows / Windows Server Preferred Skills - Customer or end-user support experience - Experience in development of software for logistics or production/process automation - Task management tools: Jira and devOps (TFS) from Microsoft - Programming languages: C# and/or Java - SOLID, OOP, Agile methodology (SCRUM) - Technologies: Entity Framework, WPF, WCF, Workflows, Unity, Multithreading

📌 Technician Customer Support IT (Sant Just Desvern)
🏢 TGW Group
📍 Sant Just Desvern