EF- English Live Customer Service Team is looking for an enthusiastic person with a high level of German to join our European team in Barcelona's office. As a Junior Customer Success Agent - DACH marketyou will be responsible for providing customer support and guidance in our online English courses. Your responsibilities will include, but not be limited to: * Organize and host engaging onboarding webinars to introduce new students to EF English Live’s platform, features, and learning resources. * Monitor customer payment schedules and ensure timely payments. * Work proactively with students to identify solutions and prevent cancellations. * Act as the main point of contact for students, providing support through multiple channels, including video calls, phone, chat, and email. * Represent the EF English Live brand and deliver on its promise: “Learn English. Finally.” * Investigate and elevate technical or teacher-related issues to central teams,



following up to ensure effective resolution. Requirements: * The candidate must be already based in Barcelona. * 1 - 2 years experience in Customer Service minimum. * An advanced/native level of German. * A minimum of a speaking B2 level of English * Customer-focused approach. and target-driven attitude * Ability to communicate effectively andconcisely to customers. * Cultural awareness and ability to work withina team. Benefits and fun stuff: * Fixed salary + commission plan * Adaptable working: 2 days at the office, 3 from home * 28-day holidays/year * Flexible Remuneration Plan: Private medical insurance, child care voucher, restaurant tickets * Wellhub discounts * Internal Career Path and opportunities internationally. * Work in a multinational office. * Work with passionate and enthusiastic people. #J-18808-Ljbffr

📌 Junior Customer Success Agent (Cataluña)
🏢 EF Education First
📍 Cataluña