Job Title Director, Account Management What you will do in this role Sector Knowledge and Expertise * Demonstrates a clear understanding of client’s business, its objectives, strategy and industry where they operate. Supports the Portfolio Leader in the development of portfolio/sector strategy. * Demonstrates a strong knowledge of BPO and Technical Services associated with their allocated accounts and industry sector. * Leverages expertise and communication skills to speak at forums both internally and externally. Account Management and Business Growth * Builds and maintains strong, long-term relationships with assigned clients. These relationships should reflect coverage of the client’s comprehensive buyer personas, including but not limited to the CIO, CMO, CTO and CXO ensuring a partnership charter with their team. * Develops sustainable and profitable strategic account plan that addresses whitespace planning, cross‑selling and up‑selling opportunities and incorporates the full extent of Concentrix services. * Ensures Financial KPIs (revenue, new business signings,



gross margin) are met, maximizes the share of TAM (total addressable market) within client(s). * Ensures clients fully benefit from Concentrix Technology offer (internal and Technology Partnerships). Aligns Concentrix Technology solutions with client’s business opportunities and strategy. * Installs collaboratively the necessary account governance with the client and manages this governance framework in accordance with the account needs and contractual obligations. * Demonstrates the gravitas and maturity to engage and hold the attention of the C-Level within the account. * Proactive Risk Management: mitigating financial, competitive, and technological threats. * Achieves exceptional client satisfaction including fulfilling all contractual obligations while providing robust, tailored solutions to effectively address and exceed client expectations. * Works closely with Client Success, Practices, Catalys

📌 Director, Account Management (Gijón)
🏢 Concentrix Spain Business Process Outsourcing S.L.U.
📍 Gijón