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Die PositionEngineer (m/f/d) for Global Technical Support & Instrument Training - pre-analytical instruments - cobas pro, cobas 8100, RDA Hardware
We are the GCS Solution Project Team and Deployment Team:We are a team focusing on our upcoming portfolio in the Core Lab environment and bringing our experiences in the development of our new laboratory instruments and Software. In addition deployment on customer sites plays an important role for us and the worldwide support and training of our postanalytic instruments.
We are looking for a Senior Specialist with an Roche hardware automation and analytical units experience and strong customer focus, who provides input in the creation of requirements, concepts and a strong support for our customers during the first pilots with focus on cobas ultra hardware.
Also knowledge transfer for our colleagues in the Core Lab organization will be key.
As a new team member you will work in our international project team and help us to shape the future for our customers. As part of a global training & support organization you will mentor future specialists and support our customers internationally. If needed you will be onsite with our customers.
We have built our team on trust and customer orientation.
The Position:As a Support & Training Senior Specialist in GCS Solution Project and Deployment Team with focus on Automation and analytical units,



you will be involved in development projects with our internal & external suppliers of our future portfolio. After the launch of the product you will ensure ongoing product support for our systems.
You will be responsible for training (from design to implementation) and technical support for different target groups such as Roche Service Representatives, Regional Customer Support Agents, Field Application Specialists and Customer Trainers.
Global Customer Support (GCS), a part of Roche Diagnostic Solutions (RDS), is the integral organization responsible for technical services in the Diagnostics Division. We support the service organizations of the Roche affiliates and the Lifecycle-Teams. GCS with its approximately 950+ employees is located in Mannheim, Penzberg, Rotkreuz, Meylan, Tucson, Pleasanton, Sant Cugat, Panama, Colombia, Sao Paulo, Indianapolis and Boston.
Who you are:
You have a strong focus and at least 5 years experience on Roche automation (pre-and post analytics) and analytical units (cobas pro)
You have experience in training and supporting our affiliate and/or on-site customers
You are able to work in complex & dynamic project set-up
You have excellent communication & presentation skills
You are a Problem-solver with a solution mindset
You have a strong technical background in laboratory hardware and mechanical systems
You have years of experience in onsite field support, troubleshooting hardware components, and driving customer success in a laboratory environment incl. installation and solution implementation
Basic IT knowledge is a plus




Experience supporting development projects is a plus
You are open to frequent travel (min. 30 %.)
Education & Experience
A Bachelor’s degree in Mechanical Engineering, Medical Engineering, or a related technical/scientific field.
A strong background in Roche laboratory hardware, automation, and field service operations
Previous experience working in a clinical laboratory or providing onsite support, with a solid understanding of instrument workflows, processes, and customer requests, is a plus.
Experience in creating multimedia learning materials (e.G., video editing, e-learning development) is a plus.
You enjoy working in global matrix structures, write and speak English fluently, and count communication and teamwork skills as well as intercultural skills among your strengths.
Where pay transparency applies, details are provided based on the primary posting location. For this role, the primary location is Sant Cugat del Vallès. If you are interested in additional locations where the role may be available, we will provide the relevant compensation details later in the hiring process.
Wer wir sindEine gesündere Zukunft treibt uns zur Innovation an. Mehr als 100.000 Mitarbeiter weltweit arbeiten gemeinsam daran, wissenschaftliche Fortschritte zu erzielen und sicherzustellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und für zukünftige Generationen. Durch unser Engagement werden über 26 Millionen Menschen mit unseren Medikamenten behandelt und mehr als 30 Milliarden Tests mit unseren Diagnostik-Produkten durchgeführt. Wir ermutigen uns gegenseitig, neue Möglichkeiten zu erkunden, Kreativität zu fördern und hohe Ziele zu setzen, um lebensverändernde Gesundheitslösungen zu liefern.
Gemeinsam können wir eine gesündere Zukunft gestalten.
Roche ist ein Arbeitgeber, der die Chancengleichheit fördert.
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📌 Senior Specialist For Solution Project Team (Hw Automation And Swa) Global Customer Support (Madrid)
🏢 Roche Holding
📍 Madrid