Join Perk as a key member of our Customer Care team, supporting customers on technically complex cases within our finance and accounting software suite. You'll bring hands on knowledge of fintech or accounting platforms to help customers navigate real operational challenges, not just surface level queries.

You'll collaborate with cross functional teams, own the resolution of technical incidents, and act as the go to internal resource on how our software works in practice.

What You'll Do

Respond to customer queries via email and phone, with a focus on technical and finance operational issues

Troubleshoot and resolve complex cases, including bugs and product incidents, tracking them through to resolution

Document interactions and expedite appropriately, using domain knowledge to triage effectively

Own incoming requests end to end, including ticket creation for internal teams

Handle inquiries for customers across Germany, Switzerland, and the rest of Europe

Serve as the first point of contact internally for operational software knowledge.

What We're Looking For

Required: hands on experience working at a fintech company OR with an accounting software platform, handling technical customer cases

Comfortable with high volume, high frequency task handling

Structured, detail oriented approach to problem solving

Fluency in English required; German fluency required if supporting DACH accounts,



additional languages a plus

What we offer

Receive competitive compensation and equity ownership in Perk

Rest and recharge with our generous allocation of vacation days plus public holidays

Take control of your physical health with your choice of private healthcare or a gym allowance

Know that your loved ones are protected financially through your Life Insurance if the worst were to happen

Join our unforgettable Perk events, including our spectacular annual summer party

Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones

Make your money go further with our adaptable compensation plan

Focus on your family with 17 weeks’ paid parental leave during your child’s first year

Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes

Broaden your horizons with up to 20 "Work from Anywhere" days per year

Nurture your language skills with in real-life English, Spanish and Catalan lessons

Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years

Let us help you move to one of our hubs with relocation support

Interview Process

Talent Acquisition Interview - 30mins Virtual

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📌 Customer Care Specialist - Accounting and Software (Zaragoza)
🏢 Perk
📍 Zaragoza