EF- English Live Customer Service Team

is looking for an enthusiastic person with a high level of German to join our European team in Barcelona's office.

As a Junior Customer Success Agent - DACH marketyou will be responsible for providing customer support and guidance in our online English courses.

Your responsibilities will include, but not be limited to:

- Organize and host engaging onboarding webinars to introduce new students to EF English Live’s platform, features, and learning resources.
- Monitor customer payment schedules and ensure timely payments.
- Work proactively with students to identify solutions and prevent cancellations.
- Act as the main point of contact for students, providing support through multiple channels, including video calls, phone, chat, and email.
- Represent the EF English Live brand and deliver on its promise: “Learn English. Finally.”
- Investigate and elevate technical or teacher-related issues to central teams,



following up to ensure effective resolution.

Requirements:

- The candidate must be already based in Barcelona.
- 1 - 2 years experience in Customer Service minimum.
- An advanced/native level of German.
- A minimum of a speaking B2 level of English
- Customer-focused approach. and target-driven attitude
- Ability to communicate effectively andconcisely to customers.
- Cultural awareness and ability to work withina team.

Benefits and fun stuff:

- Fixed salary + commission plan
- Flexible working: 2 days at the office, 3 from home
- 28-day holidays/year
- Versátil Remuneration Plan: Private medical insurance, child care voucher, restaurant tickets
- Wellhub discounts
- Internal Career Path and opportunities internationally.
- Work in a multinational office.
- Work with passionate and enthusiastic people.

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📌 Junior customer success agent - dach market (Cataluña)
🏢 EF Education First
📍 Cataluña