Remoto: Teletrabajo

At Kapres Technology, we are looking for an Project Incident Manager for Manhattan Active (MAWM/MAO) implementations to work with a multinational client, a leader in the logistics sector.Looking for someone who can start at the latest by end of August and needs to be located in Western Europe due to scale of projects operating in EU Or Eastern/ Central North America.A Project Incident Manager for Manhattan Active (MAWM/MAO) implementations, responsible for managing critical incidents that threaten project milestones, testing, cutover, hypercare, or go-live. The role acts as the central point of coordination across business, IT, Manhattan Associates, integration partners, and third-party vendors to restore service and minimize project impact.Key ResponsibilitiesIncident LeadershipLead the management of high-priority project incidents during design, build, testing, cutover, and hypercare.Assess incident severity, business impact, and project risk.Establish clear ownership and drive incidents through to resolution.Chair incident bridge calls and ensure effective coordination across all teams.Maintain accurate incident logs, actions, decisions, and timelines.Technical CoordinationCoordinate technical teams across:Manhattan Active Warehouse Management (MAWM)Manhattan Active Order Management (MAO)Integration platforms (e.g. API, iPaaS, ESB)Customer SystemsTransport Management SystemsCarrier integrationsWCS/WES automation systemsIdentity and infrastructure teamsEnsure root cause investigations are completed rather than simply implementing workarounds.Coordinate defect prioritisation and deployment of fixes.Stakeholder CommunicationProvide regular executive updates during major incidents.Translate technical issues into business impacts.Communicate recovery plans, risks, and expected resolution times.Manage communications with customers, business stakeholders, vendors,



and programme leadership.Project Delivery SupportProtect key project milestones including:SITUATPerformance TestingCutoverGo-LiveHypercareEscalate risks that could impact delivery dates.Recommend contingency plans where required.GovernanceProduce Major Incident Reports (MIRs).Facilitate post-incident reviews and lessons learned.Track recurring issues and identify systemic improvements.Ensure incidents comply with programme governance and change management processes.Vendor ManagementCoordinate with:Manhattan AssociatesSystem IntegratorsMiddleware providersInfrastructure partnersCustomer IT teamsChallenge vendors where necessary to meet agreed service levels and recovery commitments.Escalate through vendor management channels when required.Manhattan Active-Specific ResponsibilitiesA Project Incident Manager should understand the Manhattan Active ecosystem, including:MAWM configuration and workflowsMAO order lifecycleSCI (Supply Chain Intelligence)Active Platform architectureAPI-first integration modelEvent frameworkMessage processingInventory synchronisationOrder orchestrationWave managementPicking, packing and shipping processesInbound receivingLabour managementCarrier integrationsManhattan Cloud deploymentsRelease managementConfiguration promotion between environmentsTypical Major Incidents ManagedExamples include:Orders failing between MAO and MAWMInventory synchronisation failuresAPI failuresIntegration queue backlogsAuthentication or OAuth failuresCarrier label generation failuresASN processing failuresPerformance degradation during load testingWarehouse RF device connectivity issuesSCI reporting failuresCutover data migration issuesBatch processing failuresFailed production deploymentsEnvironment outagesCustomer-specific configuration defectsRequired SkillsTechnicalStrong understanding of Manhattan Active solutions.Knowledge of REST APIs and event-driven architectures.Experience with integration platforms (MuleSoft, TIBCO, Seeburger, etc.).SQL and log analysis.Cloud technologies (Google Cloud, Azure or AWS).Proven experience of Defect and Test Management Tools (JIRA, Xray)Understanding of warehouse operations and fulfilment processes.Project & DeliveryIncident ManagementITIL Major Incident ManagementProgramme deliveryRisk managementChange managementCutover planningHypercare managementStakeholder managementVendor managementSoft SkillsCalm under pressure.Strong decision-making.Excellent communication.Executive reporting.Negotiation and influencing.Conflict resolution.Facilitation.Ability to manage multiple workstreams simultaneously.Typical DeliverablesMajor Incident ReportsIncident action trackersExecutive status updatesRisk and issue logsRecovery plansRoot Cause Analysis (RCA)Lessons Learned documentationService restoration plansHypercare dashboardsIncident metrics and KPIsKey Success MeasuresMean Time to Detect (MTTD)Mean Time to Resolve (MTTR)Number of repeat incidentsGo-live readiness maintainedMinimal impact to project milestonesQuality of executive communicationsCustomer satisfaction during incident managementSuccessful delivery of SIT, UAT, cutover and go-live with controlled operational riskIdeal ExperienceA strong candidate would typically have:8–10+ years of IT project delivery experience, with at least 3–5 years managing major incidents on large-scale warehouse management or order management implementations.Hands-on experience delivering Manhattan Active Warehouse Management (MAWM) and/or Manhattan Active Order Management (MAO) projects through SIT, UAT, cutover, go-live and hypercare.Experience coordinating cross-functional teams across business operations, application support, integration, infrastructure, cloud, and third-party vendors.A solid understanding of warehouse and fulfilment operations, integration patterns, and cloud-based SaaS delivery models.Familiarity with ITIL Major Incident Management practices and Agile delivery methodologies.

📌 Project Incident Manager for Manhattan Active (MAWM/MAO) / Remote within Europe (Zaragoza)
🏢 Kapres Technology
📍 Zaragoza