Salario: €1.000 – €1.100

Whether you are already living in Portugal or considering relocating from abroad, this role offers the opportunity to join an international team, develop your professional skills, and experience life in Portugal. LOCATION: Porto, Portugal (Onsite)-Applicants must already have the legal right to work in Portugal. Visa sponsorship is not available for this position. WORKING SCHEDULE: Monday to Sunday; 24/7 rotational shifts; 5 days/week, 8 hours/day COMPENSATION:€1,000 gross/month paid over 14 salaries€7.63 food allowance per working dayWelcome Bonus - This bonus will be paid in 12 monthly instalments (1/12 per month) during the first year of employmentAccommodation support (details are below)The Role As a Customer Support Representative, you will provide professional, efficient, and empathetic support to customers across different markets. You will handle customer inquiries, resolve issues, provide accurate information, and ensure a high-quality customer experience. Your Responsibilities Provide professional customer support through verbal and written communicationHandle customer inquiries, requests,



and complaintsIdentify customer needs and provide appropriate solutionsSupport more than one market when requiredManage and retain large amounts of product and process informationTroubleshoot customer issues and follow established proceduresHandle disputes and sensitive situations professionallyPrioritize tasks effectively and work with strong attention to detailDemonstrate active listening and empathy in every customer interactionMaintain a high level of service quality in a fast-paced environment Requirements Fluent verbal and written communication in ItalianC1 level of EnglishStrong customer service and communication skillsExcellent problem-solving and prioritization abilitiesAbility to learn, retain, and manage large amounts of informationStrong attention to detail and organizational skillsAbility to remain calm and professional under pressureStrong empathy and active listening skillsComfortable working in a 24/7 rotational environmentAbility to support multiple markets simultaneously Relocation Support Candidates relocating from outside Portugal can benefit from:Accommodation support available in a shared residence, with a convenient contribution deducted from salary.Accommodation details will be discussed during the interview processNo flight ticket included Why Portugal? Take the opportunity to combine your international career with life in Portugal. Join a diverse working environment, gain valuable international experience, and develop your customer service career while living in one of Europe's most attractive destinations. Ready for your next career move? Apply now and take the next step toward your international career in Portugal!

📌 Italian-Speaking Customer Support Agent I Onsite -Porto | Accommodation Support (Madrid)
🏢 WW Talents
📍 Madrid