Overview

In this role, you will manage a portfolio of 200–300 small accounts within the Spanish market, driving satisfaction, retention, and revenue. You’ll collaborate with cross-functional teams to align product usage with client needs, educate clients on new features, and implement personalized strategies to upsell and reduce churn. You thrive in a fast-paced startup and help scale the Customer Experience team through proactive, data-informed engagement. This is a chance to shape long-term client relationships and contribute to Factorial’s growth.

Compensaciones / Incentivos

- Wellhub gym access
- Cobee expenses management
- Language classes
- Breakfast in the office
- Organic fruit in the office
- Food discounts Nora

Responsabilidades

- Manage a portfolio of 200–300 accounts
- Develop personalized engagement strategies to improve satisfaction and retention
- Identify and execute upsell/cross-sell opportunities and manage churn
- Provide prompt, personalized after-sales support and proactive communication




- Educate clients on new products/features and align with their use cases
- Serve as primary liaison between customers and internal teams, delivering feedback
- Hold regular video meetings to demonstrate product updates and strengthen relationships

Requisitos principales

- Proficient in Spanish and fluent in English
- Strong verbal and written communication skills
- Customer-focused experience in support or satisfaction roles valued
- Ability to identify upselling and cross-selling opportunities
- Ability to analyze client needs and tailor solutions
- Ambitious, proactive, and a team player with strong organizational skills
- Thrives in a fast-paced startup environment
- Willing to take ownership and contribute to continuous improvement

- communication
- customer focus
- proactivity
- team collaboration
- organization

📌 CX Account Manager Small Accounts Spanish Market (Barcelona)
🏢 Factorial Hr
📍 Barcelona