Overview

In this role you will support travel professionals globally by handling inquiries via phone, chat, and portals, and by proposing solutions with timely follow-up. You will develop strong product knowledge and collaborate with cross-functional teams to resolve complex issues. You’ll contribute to a culture of continuous learning in a multilingual environment and help ensure seamless travel experiences. This role combines problem-solving, communication, and a global mindset to power the future of travel.

Compensaciones / Ventajas

- global DNA
- learning opportunities
- caring environment
- hybrid working model
- diverse and inclusive community
- reliable company with mission-driven work

Responsabilidades

- Provide multi-channel customer support (phone, chat, portals)
- Investigate questions, propose solutions, and follow up for timely resolution
- Build understanding of Amadeus products and services to offer informed assistance




- Collaborate with colleagues and other support teams on complex issues
- Maintain clear, friendly, professional communication with customers
- Contribute to continuous learning and teamwork in a multilingual environment

Requisitos principales

- Bachelor’s degree or equivalent relevant experience
- Experience in customer service or helpdesk roles
- Background in the travel industry and familiarity with GDS
- Strong troubleshooting, communication, and organizational skills
- Ability to balance multiple priorities and follow through on commitments
- Proactive, team-oriented, and eager to learn in an international environment
- Fluency in English (required) and one additional language – Italian or French (mandatory)

- proactive
- team-oriented
- eager to learn
- Global Distribution Systems (GDS)
- troubleshooting
- multilingual communication

📌 Customer Support Associate (Barcelona)
🏢 Amadeus
📍 Barcelona