Overview

In this role you will manage the post-sale lifecycle for Factorial’s strategic partner ecosystem, focusing on retention, growth, and governance. You’ll design scalable partnership playbooks and coordinate across Sales, Customer Success, Product, and Finance to deliver a seamless partner experience. You will build and deepen executive-to-daily collaboration with large resellers and tech players, driving multi-year value and expansions. This is a chance to shape how high-impact partners scale with a cross-functional, outcome-oriented approach. You’ll join a fast-growing, collaborative team that values ownership and concrete results.

Compensaciones / Incentivos

- Competitive ESOP plan
- High growth, multicultural environment
- Wellhub health benefits
- Alan private health insurance
- Cobee expense savings
- Language classes

Responsabilidades

- Own account health and growth across strategic partner accounts, including renewal and expansion
- Build and deepen strategic partner relationships from executive alignment to daily collaboration
- Lead post-sales operations: onboarding, feature adoption, escalations, and renewals
- Coordinate cross-functionally with Sales, Customer Success, Product, and Finance to ensure a seamless partner experience
- Design scalable governance models,



playbooks, and rituals to scale partnerships
- Run joint business planning with partners to set targets and campaigns and drive commitments
- Lead proactive contract negotiations for plan upgrades, renewals, and discounts across portfolios
- Identify expansion opportunities (upsell/cross-sell) within client bases and coach partners to execute
- Create reusable enablement tools (templates, playbooks, frameworks) to improve partner and client experience
- Orchestrate internal resources (Sales, Product, Marketing, Partner Development) to support partner needs
- Demonstrate strong post-sales account management experience and partner development capabilities

Requisitos principales

- strong experience in post-sales account management, customer success, or partner development
- ability to conduct strategic sessions with partners and drive actionable commitments
- proactive contract negotiation and renewal management
- experience coordinating cross-functional teams to deliver partner success
- focus on building scalable processes and governance for partnerships

- collaboration
- stakeholder management
- communication
- negotiation
- strategic thinking
- proactivity

📌 Partner Account Manager & Business Development - Italian Mar (Barcelona)
🏢 Factorial Hr
📍 Barcelona