Experteer Overview In this role you will design and scale the operational backbone for world-class research at Dow Jones.

You’ll lead high-visibility programs to empower non-researchers with self-serve studies, embed UX measurement across B2B products, and pilot AI-enabled research methods.

You’ll partner with senior leadership to build durable infrastructure, governance, and tooling that sustain quality research at scale.

This is a rare chance to shape how research operates across our tech organization and products.

Compensaciones / Incentivos• Own and drive the Research at Scale program: self-service infrastructure, training, governance, and tooling for independent studies; target training 75+ non-researchers and broad adoption across squads.• Stand up the B2B UX Measurement program: implement PES + UES scorecards, configure tooling (Pendo), train POs and Design Reps, and track adoption across teams.• Lead the AI Research Tooling pilot: evaluate and roll out AI-powered tools, support synthetic users, and drive adoption of AI moderation and automated synthesis for faster insights.• Build and manage the research knowledge infrastructure: centralized insights repository, intake/triage workflows, templates, and governance for consistent research quality.• Scale and maintain the B2B and B2C Customer Panel: recruit pipelines, vendor relationships,



and engagement cadences to reach 1,100+ verified participants.• Provide recommendations for research tooling and cost efficiencies: assess software usage, renewals, and consolidation opportunities across the stack.• Identify and eliminate operational bottlenecks: improve workflows, intake processes, and tooling to increase throughput.

Responsabilidades• 10+ years in research operations, UX research, or related operational role in product/technology• Proven track record building scalable research systems (intake workflows, knowledge repositories, governance)• Experience designing training curricula to upskill non-researchers (designers, product managers)• Strong ability to manage multiple programs with cross-functional stakeholders; prioritization and communication skills• Hands-on experience with research/operations tools: Pendo, Maze, Qualtrics, Airtable, Figma• Comfort balancing research rigor with operational pragmatism to protect quality at scale• Strong written communication for documentation, training materials, and stakeholder updates

Requisitos principales• Comprehensive Healthcare Plans• Paid Time Off (30 days)• Meal Vouchers• Retirement Plans• Lifestyle programs u0026 Wellness Resources• Education Benefits

📌 Research Operations Principal (Barcelona)
🏢 Dow Jones u0026
📍 Barcelona