Location
Carretera Palma-Andratx 19, Costa d'en Blanes, Palma de Mallorca Balea 7181, SpainVIEW ON MAP
Schedule
Full Time
Located Remotely?
N
Position Type
Non-Management
As part of the
Front of the House Trainee Program at The St. Regis Mardavall Mallorca Resort
, you will have the opportunity to immerse yourself in the world of luxury hospitality and gain hands-on experience across different guest-facing departments. Depending on operational needs and learning opportunities, trainees may rotate between
Front Office, Butler Service, and the St. Regis Butler Desk
, developing a comprehensive understanding of the guest journey while learning the renowned St. Regis service standards.
Front Office
- Assist and realize guest check-ins and check-outs.
- Support room allocation and pre-arrival preparations, considering guest preferences.
- Identify upselling opportunities and learn best practices & how to apply it.
- Handle guest inquiries and coordinate requests with relevant departments.
- Update guest profiles and preferences in the system.
- Promote resort facilities, experiences, and loyalty program benefits.
- Learn and apply guest recovery techniques and service excellence standards.
Butler Service
- Personalize guest stays according to individual preferences and occasions.
- Create memorable and thoughtful guest experiences and distinctive moments.
- Think and arrange personalized welcome amenities and special in-room arrangements.
- Anticipate guest needs and deliver exceptional, personalized service.
- Connect with guests, conduct guest follow-ups and satisfaction checks.
- Support special celebrations, surprises, and VIP experiences.
- Learn and apply St. Regis Butler Service standards and luxury hospitality etiquette.
- Assist in maintaining guest preference records to enhance future stays.
St. Regis Butler Desk
- Handle guest requests via email, telephone, and internal communicat
📌 Front of House Trainee (Palma)
🏢 St. Regis Hotels & Resorts
📍 Palma
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.