Simplifae is a European leader in eProcurement and market intelligence, bringing together multiple platforms across Iberia and Poland. With AI-powered technology and deep market expertise, Simplifae enables organizations to make smarter, data-driven decisions.
Position Overview
As a
Customer Success Manager (Spanish Portfolio)
, you will manage and grow relationships with
Spanish-speaking clients
, ensuring high retention, customer satisfaction, and revenue expansion.
You will combine
customer success and commercial acumen
, acting as a strategic partner to clients while identifying opportunities to increase adoption and generate additional value
Key Responsabilities
- Manage a portfolio of
Spanish clients
, ensuring strong engagement and satisfaction.
- Drive
renewals and retention
, proactively identifying at-risk accounts.
- Deliver
consultative support
, helping clients maximize value from Simplifae solutions.
- Identify and execute
upsell and cross-sell opportunities
.
- Manage commercial processes, including proposals and contract updates.
- Maintain accurate client data in
CRM systems.
- Analyze customer behavior, feedback, and
market trends
to inform strategy.
- Collaborate cross-functionally to improve product adoption and customer outcomes.
- Act as a
trusted advisor and key point of contact
for clients.
Education & Experience
- Up to
1-2 years of experience
in Customer Success, Account Management, or similar roles.
- Experience with CRM platforms (Salesforce, Pipedrive, Dynamics 365, or similar).
- Background in
SaaS, B2B services, or digital platforms
preferred.
- Bachelor’s degree in a relevant field (preferred).
Skills & Competencies
- Strong communication and relationship management skills.
- Commercial mindset with proven
upselling/cross-selling ability
.
- Analytical and data-driven approach.
- Ability to manage multiple clients and
📌 Customer Success Manager (Madrid)
🏢 Simplifae
📍 Madrid
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