Job Title
Service Design Principal Specialist

Summary Of The Role
Shape coherent end-to-end service experiences across Outpayce and Amadeus. Working across user needs, business strategy, technology and operations, this role combines strategic leadership with hands-on service and UX design to make complex solutions usable, scalable and commercially sound.

The role influences key stakeholders and cross-functional teams, connecting the overall service experience with the design and validation of digital products, interfaces and interactions.

In This Role You Will Be Responsible For
- Service design strategy and vision
- Define service design vision, principles and experience priorities for key Outpayce value streams.
- Identify and prioritize improvements across customer, partner and operational journeys.
- Establish service standards and success metrics, and support adoption across delivery teams.
- End-to-end service and systems design
- Design complex services using systems thinking, journey models, ecosystem maps and service blueprints.




- Translate service concepts into user flows, wireframes, interaction designs and prototypes.
- Balance user needs with compliance, risk, operational controls, feasibility and scalability.
- Coordinate with Product, Engineering, Operations, Risk, Legal and Customer Support.
- Evidence-based design and research
- Partner with UX Research and Data to plan and synthesize research.
- Turn evidence into prioritized opportunities, recommendations and validated concepts.
- Make assumptions and evidence gaps explicit in decision-making.
- Business acumen and value framing
- Connect design outcomes to adoption, satisfaction, revenue enablement, efficiency and risk reduction.
- Frame options, dependencies, trade-offs and expected value for roadmap decisions.
- Recommend experience-led decision frameworks and KPIs.
- Advocacy and influence
- Act as a recognized service design and UX reference across relevant Amadeus and Outpayce initiatives

📌 Service Design Principal Specialist (Madrid)
🏢 Amadeus
📍 Madrid