If you’re looking to grow and be inspired, as a Fraud Activity Agent in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in the Tech industry.
Career growth and personal development
This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.
What you will do in this role
In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.
As a Fraud Activity Agent on our team, you will:
- Fraud Investigation & Verification
- Initiate investigations on suspicious fraud cases using internal tools and defined macros. - Collect and meticulously verify all necessary documentation from customers to confirm or infirm fraud.
- Manage cases within defined pending periods, ensuring timely follow-up and resolution.
- De-escalate tickets to Level 1 if client documentation is not received after 14 days, following established procedures.
Your qualifications
Concentrix is a great match if you:
- Are proficient or bilingual in French and advanced in English
- Strong interpersonal skills including active listening, empathy, and adaptability
- Advanced customer service and conflict resolution abilities
- Skilled in troubleshooting and resolving complex, non-standard issues
- Provides clear root-cause analysis and insights
- Proficient with extended tools and operational systems (e.g., CRM, parcel tracking)
- Technically proficient in OS-level topics (iOS, Android, Windows)
- Proactively identifies and leads improvement initiatives
- Supports efficiency and optimization of service-level agreements (SLAs)
- Has access to and effectively uses extended tools
- Possesses deep knowledge of internal processes and workflows
Don’t meet every requi
📌 Fraud Activity Agent (Barcelona)
🏢 Concentrix Spain
📍 Barcelona
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