Summary
Are you a Salesforce enthusiast who enjoys solving problems, supporting users, and making business applications work better every day?

At
Hexagon
, we are looking for an
Application Support Specialist – Salesforce
to join our general IT Customer Engagement team, supporting our Waygate Technologies division.

In this role, you will be the go-to expert for Salesforce application support, helping business users navigate technical challenges, resolve incidents, and improve the reliability of our commercial application landscape.

You will work across a connected ecosystem including
Salesforce, ServiceNow, SAP CPQ, Oracle, and ServiceMax
, collaborating with international teams to ensure seamless business operations.

This is an excellent opportunity for someone who combines strong Salesforce knowledge with a customer-focused mindset and enjoys taking ownership of issues from start to finish.

Job Responsibilities
Salesforce Application Support & Administration
- Provide first- and second-line support for Salesforce Sales Cloud and/or Service Cloud,



troubleshooting user issues and resolving technical challenges.
- Manage Salesforce user access, permissions, roles, profiles, and licence assignments.
- Investigate and maintain Salesforce configurations, including flows, validation rules, page layouts, and approval processes.
- Support data quality initiatives, reporting, dashboards, and approved data corrections.
- Assist with application support across SAP CPQ, ServiceMax, and connected business systems.

Incident & Service Request Management
- Take ownership of incoming incidents and service requests through ServiceNow, ensuring timely resolution in line with agreed SLAs.
- Diagnose application issues, identify root causes, and coordinate escalations with developers, administrators, and external vendors.
- Communicate effectively with business users, providing clear updates and practical solutions.
- Monitor ticket queues, prioritise requests, and ensure a high s

📌 Application Support Specialist (Barcelona)
🏢 Hexagon Manufacturing Intelligence
📍 Barcelona