Job DescriptionAs a Field Service Engineer, you will be responsible for the installation, service, and repair of company products at customer premises. You will maintain strong working relationships with customers, sales teams, distributors, and other stakeholders within your assigned area.Job DescriptionAs a Field Service Engineer, you will be responsible for the installation, service, and repair of company products at customer premises. You will maintain strong working relationships with customers, sales teams, distributors, and other stakeholders within your assigned area.You will manage the assigned spare parts VAN stock, ensuring proper availability and control. All technical interventions must be carried out in full compliance with the environmental guidelines established by Vertiv Spain, as well as any specific requirements applicable at customer facilities.Key Duties & ResponsibilitiesRespond, in a professional manner, to all assigned service calls while on dutyRead, understand,



and comply with all procedures outlined in the Field Procedure ManualPerform all work in a safe manner, and in accordance with established company safety policy and local regulationsKeep dispatching center informed of your schedule and the status of all open jobsEnsure spare parts are properly accounted for using established parts proceduresSubmit periodically paperwork in a timely, accurate and complete manner and, in case of Wireless Field Service, debrief the performed job at the Customer’s premisesMaintain the accuracy of the customer and installed base database by reporting errorsReport and promote sales or service leads to the proper department.Actively seek for tech. leads and service business opportunities.Being a reference point for key customers in case of emergency and troubleshootingWork closely with department supervisor to assist with day to day operational dutiesEnsure availability to work during week-end and night in compliance with local labor lawsFollow and respect,

📌 Customer Engineer Thermal (Madrid)
🏢 Vertiv
📍 Madrid