About fonioWe build AI voice agents for small and medium-sized businesses so they never miss a call and can focus on the work they actually love.Our AI handles every call automatically. But voice is just the beginning. Our vision: to build theworld’s first fully automated CRM.11,000+ customers. > €15M ARR. ~30% monthly growth.We live ownership. You’re responsible for your projects and tasks end-to-end. No politics, few meetings, direct feedback. At fonio you’ll build alongside the smartest and most ambitious people around.Join us now to be part of one ofEurope’s most exciting growth storiesYour RoleAs Junior Customer Success Manager for Activation in DACH, you make sure every new German-speaking customer goes from “just signed” to “fonio picks up our calls every day”. You own the first weeks of the customer journey: setting up their AI assistant, testing and fine-tuning it, and getting it live on their phone line.You’ll spend most of your time in onboarding calls with customers and inside the fonio platform.



You learn how every feature works and figure out the best setup for each customer, whether that’s a dental practice in Munich, a law firm in Vienna or a car workshop in Zurich.What to expectRun onboarding calls with new DACH customers and set up their AI assistant together with themTranslate each customer’s business into a working setup: prompt, knowledge base, call transfers, notifications and integrationsTest and fine-tune assistants until they’re ready to go live, so customers don’t get stuck in “almost done”Help customers connect their phone system and get call forwarding runningFollow up with customers who signed but aren’t active yet, and get them over the lineBecome a power user of the platform: learn how each feature works and which setup fits which use caseBring patterns and friction points from onboardings back to Product and CS to improve templates, guides and the productHand activated customers over to Customer Success with a clean setup and clear no

📌 Junior Customer Success Manager (Madrid)
🏢 fonio
📍 Madrid