Health can’t wait .Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t.Alan exists to end the wait.Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way.So we are building thenew standard in prevention insurance.Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.We are on an incredible journey to build aglobal leading company, with aunique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR.Prevention as the new norm. That’s what we’re building with our team of 800+ people. If it speaks to you: we’re hiring across France, Spain, Belgium,



and Canada. And beyond.Your missionHelping our membersAs a Care Expert, your primary mission is to transform member requests into delightful experiences. You’ll be their trusted guide, providing:Meaningful solutions that make a real differenceSwift, timely responses when they need you mostCrystal-clear, accurate informationTransparent and helpful guidance every step of the wayYou’ll dive into the fascinating world of healthcare, mastering both:The intricacies of the Spanish healthcare systemThe unique needs of our B2B partners who’ve chosen Alan as their corporate health insurance providerYour role sits at the heart of what makes Alan special – turning complex healthcare questions into simple, human experiences.Improving AlanYour time at Alan: A perfect balance80% dedicated to providing exceptional member support20% driving innovative Care projects tailored to your unique expertiseProject leader

📌 Care Expert (Madrid)
🏢 Alan
📍 Madrid