We're looking for a Senior Solutions Architect (Professional Services) to join Grafana Labs' world-class Customer Experience teamThis is a highly hands-on role for technically skilled professionals who thrive on helping customers solve complex problems, accelerate adoption, and drive real business outcomes with Grafana at the centerAs a Solutions Architect, you'll be a trusted technical partner—not a quota-carrying seller, but a customer-first advocate who leads with authenticity and insightYou'll guide organizations through onboarding, implementation, and expansion by offering white-glove support, best practices, and proven strategies gathered from across our customer baseYou'll operate with one foot in the code and the other in the customer's worldWhether it's understanding container orchestration in Kubernetes, fine-tuning Prometheus queries, or clarifying the nuances between logs, metrics,



and traces- you'll bring clarity and confidence to complex technical landscapesYou know the difference between "pets and cattle" and why that matters for scalable observabilityYou'll deliver high-impact training, jumpstart engagements, and offer tailored technical consulting to help customers succeedAs an embedded partner during critical phases, you'll provide roadmap assurance, guide project execution, and ensure Grafana's capabilities align with the customer's architecture, goals, and constraintsAlong the way, you'll identify recurring issues, monitor support needs, and advocate for product improvements in close collaboration with internal teamsSuccess in this role means being a strategic thinker and a command-line problem solverYou're passionate about OSS, love engaging with customers, and have the instincts to manage timelines, unblock teams, and deliver value at every stage of the engagementJoin us and help elevate the Grafana customer experience through world-class technical delivery and meaningful impactEffective in working with customers, including business executives,

📌 Senior Solutions Architect (Zaragoza)
🏢 Grafana
📍 Zaragoza