Job Title: Fraud Activity Agent (French-speaking) - Onsite BM01 Job Description Experience the power of a game-changing career Want to be part of an innovative and growing team? We're a general technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. If you're looking to grow and be inspired, as a Fraud Activity Agent in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in the Tech industry. Career growth and personal development This is a great opportunity to experience the power of what's next and develop 'friends for life' at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. What you will do in this role * Fraud Investigation & Verification * Initiate investigations on suspicious fraud cases using internal tools and defined macros.



* Collect and meticulously verify all necessary documentation from customers to confirm or infirm fraud. * Manage cases within defined pending periods, ensuring timely follow-up and resolution. * De-escalate tickets to Level 1 if client documentation is not received after 14 days, following established procedures. Your qualifications * Are proficient or bilingual in French and advanced in English * Strong interpersonal skills including active listening, empathy, and adaptability * Advanced customer service and conflict resolution abilities * Skilled in troubleshooting and resolving complex, non-standard issues * Provides clear root-cause analysis and insights * Proficient with extended tools and operational systems (e.g., CRM, parcel tracking) * Technically proficient in OS-level topics (iOS, Android, Windows) * Proactively identifies and leads improvement initiatives * Supports efficiency and optimization of service-level agreements (SLAs) * Has ac

📌 Fraud Activity Agent (España)
🏢 Concentrix Spain Business Process Outsourcing S.L.U.
📍 España