Overview In this role you will build and scale the operational backbone for world-class research at Dow Jones. You’ll advance a cross-functional, research-led product strategy by enabling self-service studies, implementing UX measurement for B2B products, and piloting AI-powered research methods. You will lead high-visibility programs tied to FY27 OKRs and shape governance, tooling, and knowledge infrastructure that outlasts individual projects. This is a rare opportunity to influence research operations at scale within a globally recognized media organization. Compensaciones / Incentivos * Comprehensive Healthcare Plans * Paid Time Off (30 days a year) * Retirement Plans * Education Benefits * Family Care Benefits & Caregiving Support * Meal Vouchers Responsabilidades * Own and scale the Research at Scale program: self-service infrastructure, training, governance, and tooling for independent research by designers and product managers; target cross-team adoption. * Stand up the B2B UX Measurement program: implement PES and UES scorecards across B2B products,



configure tooling (Pendo), train stakeholders, and track adoption. * Lead the AI Research Tooling pilot: evaluate and roll out AI-powered tools, manage POC components (Electric Twin), and foster adoption of AI-driven synthesis and moderation. * Build and manage the research knowledge infrastructure: centralized insights repository, intake/triage workflows, templates, and governance standards. * Scale and maintain the Customer Panel: recruit, manage vendors, and sustain 1,100+ verified active participants across B2B and B2C personas. * Provide tooling and cost-efficiency recommendations: assess software usage, renewals, and consolidation opportunities in the research stack. * Identify and eliminate operational bottlenecks: improve workflows, intake processes, and tooling to increase throughput. Requisitos principales * 10+ years in research operations, UX research, or related roles in product/tech environments *

📌 Research Operations Principal (Barcelona)
🏢 Dow Jones
📍 Barcelona