Roche in Sant Cugat del Vallès is seeking a General Digital CX Journey Lead to advance digital customer experiences end-to-end across a complex matrix organization. You will analyze the E2 E customer journey, translate needs into themes and a prioritized backlog, and guide cross-functional alignment across RDT, MCI, Commercial, GCS, and Customer Areas. The role emphasizes data-driven insights, omnichannel strategy, Agile and Design Thinking, and a customer-centric Voice of the Customer approach.
📌 Global Digital Cx Lead — End-To-End Journeys (Vallés)
🏢 F. Hoffmann-La Roche
📍 Vallés
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.