The following content displays a map of the jobs location - Sant Just Desvern (Barcelona)Permanent Contract with health insurance covered by the company and the possibility to choose among a range of others benefits.Working Hours:Full Time - RotativeLocation:Sant Just Desvern (Barcelona)Closing Date:31/12/2026Job Category:#08 Customer Care / ServicesBusiness Unit:Department:LTS - Remote ServicesWHAT YOU’LL RECEIVEA positive and collaborative work environment where people genuinely enjoy working together.Stability and growth opportunities within a leading international company.Work-life balance with adaptable working hours and hybrid working options.Trust and autonomy to take ownership and make a real impact.Continuous development through a personalized training plan and access to a wide range of trainings.The opportunity to work with innovative technologies on international projects.A competitive compensation package and attractive benefits, including private health insurance, gym membership, and more.Job IntroductionTGW Logistics Groupis a global leader in highly automated intralogistics solutions, helping some of the world's most renowned retailers and brands optimize their distribution and fulfilment operations. Our innovative technologies support industries such as e-commerce, fashion, general merchandise, and grocery, enabling customers to deliver exceptional service to millions of consumers every day.We are currently looking for aCustomer Support IT Technicianto join our team in Spain.As aCustomer Support IT Technician, you will play a key role in ensuring the smooth operation of our customers' warehouse automation systems.



You will provide technical support both remotely and on-site, helping customers resolve incidents, maintain system performance, and maximize operational availability.WHAT YOU’LL BE HANDLINGOperatively ensure the reception, processing, and documentation of issues reports in the first and second level support environmentTake the responsibility for customer issues and manage them through to resolutionInvestigate, diagnose, locate, and find solutions to resolve the issuesAvailability to work 24/7 in rotating morning/evening/night shiftsFollow the standard procedures for the correct escalation to other teamsGeneration of system documentationMaintaining documentation up to dateMaking modifications to existing installationsWilling to travel to customers as required (up to 30% of time)WHAT YOU’LL NEEDEducation and soft-skills requirements:Commitment to continuous learning about new TGW products and solutionsAbility to understand customer needsSelf-sufficient, proactive, and persistentStrong IT background: 3 years bachelor’s degree in IT science or equivalentDriving licenseTechnical competences:Solid knowledge and demonstrable experience in SQLRelational database: ORACLEOperating systems: Microsoft Windows / Windows ServerPreferred SkillsCustomer or end-user support experienceExperience in development of software for logistics or production/process automationTask management tools: Jira and devOps (TFS) from MicrosoftProgramming languages: C# and/or JavaSOLID, OOP, Agile methodology (SCRUM)Technologies: Entity Framework, WPF, WCF, Workflows, Unity, Multithreading#J-18808-Ljbffr

📌 Technician Customer Support It (Madrid)
🏢 TGW Group
📍 Madrid