Get ready for the career adventure of a lifetime in sunny Valencia, Spain At weWow, you'll thrive in a dynamic scale-up environment, collaborating with some of Europe’s most renowned and fastest-growing brands. Join our incredible international community of passionate professionals, where personal and professional growth is essential.Behind the brand.This revolutionary fintech’s mission is to transform banking and make money management enjoyable.Our newest “unicorn” aims to simplify personal finance administration, challenge the status quo, and make a “green” difference. Currently, they help over 10 million users daily and have grown to be one of the top competitors in the European banking market.A day in the life of.The goal is to make life easier for our customers and provide them with the best possible experience. By using your empathy, problem-solving skills, and high-end emoji/gif abilities, you make customers feel appreciated and solve their issues,
leaving a smile on your faces.How You Make An Impact.Offer support to customers by identifying and assessing user needsBalance top-speed productivity with exceptional quality scoresAlways provide accurate, valid, and complete information by understanding the right methods and toolsAssist in successful client onboarding and ensure a smooth transition when opening an accountIdentify fraud indicators and elevate alarming cases to compliance officersInvestigate payment dispute cases, analyze and resolve the issues, and ensure customer satisfaction while retaining themActively identify and elevate customer issues to improve internal processes and enhance the customer journeyWhat We Value In You.You are an excellent verbal and written communicatorYou speak native Dutch and C1-level EnglishYou take ownership of your tasks and are not afraid to claim responsibility when neededYou show exceptional empathy and active listening skills, and you personalize every conversationThrough active listening and investigative skills, yo