Experteer Overview
As Global Key Account Manager you will shape service strategies, manage key client relationships, and pursue new business opportunities within our Service KAM Team. You will collaborate with cross-functional teams to drive service-driven growth, enhance customer satisfaction, and secure win-win settlements on claims. You will act as the primary client contact, delivering a coordinated experience and trusted advisory stance. This role offers an impact-driven path to influence large-scale wind energy customer outcomes and long-term strategic accounts.
Compensaciones / Ventajas
• Develop and implement service strategies for assigned accounts
• Manage client relationships and understand their business, risks, and opportunities
• Collaborate cross-functionally with Service, Sales, Operations, Legal and Technical teams
• Drive sales growth and promote company services
• Lead high-level operation/technical forums with client leadership
• Negotiate major technical issues and frame agreements (e.g., warranty extensions)
• Ensure timely execution of client instructions and contractual obligations
• Identify and pursue relevant sales opportunities and profitable business
• Provide coordinated communication as a single point of contact for clients
• Engage in escalation/claims mediation to reach win-win compromises
Responsabilidades
• Engineering degree
• 10 years experience in Service Operations
• Proficiency in English
• Proactive, team player, humble
• Result oriented, resilient, organized
• Empathetic with ability to find win-win compromises
• Experience in cross-functional collaboration and client facing roles
Requisitos principales
•
📌 Global Key Account Manager (m/f/d) (Madrid)
🏢 Nordex
📍 Madrid