The Sales Backoffice Team for Order to Delivery (OTD) manages the central OTD delivery across Europe. This role reports to local management and is guided by HQ (SC/SDP), the business area responsible for the RotF project (agency model).

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As a Specialist, you will act as the final gatekeeper, ensuring customer orders are accurate, compliant, and ready for delivery. Your work will be key to maintaining operational excellence and delivering a great customer experience.

Order Management

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- Review and verify customer orders and amendments

- Ensure compliance before releasing orders

- Collaborate with service providers on claims processing

- Coordinate repair payments with retailers

- Manage billing with insurance companies

- Provide payment documentation to stakeholders

Logistics

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- Verify transport invoices and clarify with providers





- Act as first point of contact for A2A transport topics

- Manage tickets (e.g., cancellations due to damages)

Quality & Compliance

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- Perform final checks before orders move to production and delivery

- Monitor processes and maintain documentation for audits

- Ensure all documents meet Mercedes-Benz and legal standards

- Strong attention to detail and ability to handle complex data

- Experience in back-office, order, logistics or damage processes

- Proficiency xcskxlj in MS Office

- Strong communication and problem-solving skills

- Ability to work under pressure and prioritize tasks

- Minimum 1 year of relevant experience

- German is a plus (B2-C1) or willingness to learn

- Additional languages like Italian, Spanish, Portuguese or French are valued

- 60% Mobile work

- Versátil entering hours

- 30 working days of holidays

- Annual Training Plan

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📌 Sales Backoffice Administration (San Sebastián de los Reyes)
🏢 Mercedes-Benz Group Services Madrid
📍 San Sebastián de los Reyes