IT systems that work effectively keep Amazon’s operations running at full speed. Our IT Support Engineers work behind the scenes to troubleshoot any issues and improve our systems, so that we can operate at our best. Your focus will be to make sure our IT infrastructure is up to the demands of our general business. At the same time, you’ll get to work with the latest technology and learn from leaders who are creating the warehouse environments of the future.Key job responsibilitiesSupport end-user equipment and your building’s IT infrastructureHelp with key network projects, like the IT setup of new Amazon buildingsSuggest new processes that improve the way Amazon uses IT in its operational sitesTrain and mentor IT techniciansA day in the lifeYou’ll be based on site and will travel to other operational sites in your country, and potentially internationally, several times a month. As an IT Support Engineer, you’ll work with remote and on-site colleagues to support them with any issues. You’ll use your expertise to make sure our platforms are working at their best,



often implementing projects to maintain or improve our IT infrastructure. In some cases, you may also help design the infrastructure for new buildings and make sure everything is working for the site launch.About the teamOps Tech Solutions (OTS) is the field IT organization responsible for first level troubleshoot of IT issues in our FCs, distribution centers and other sites.Basic QualificationsExperience troubleshooting issues and root cause analysisExperience working in complex IT environments or equivalentKnowledge of IP networking fundamentals and extensive experience in the application of IP protocolsExperience in network and operating system supportSpeak, write, and read fluently in Spanish and English at C1 level or aboveValid EU driver’s licensePreferred QualificationsBachelor’s degreeExperience working in a fast-paced, rapidly changing operations environmentExperience working in a customer-facing en

📌 It Support Engineer (Madrid)
🏢 Amazon
📍 Madrid