Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.We are looking for a Customer Service Representative with a high level of English and native level of Italian to join the Process Filtration Customer Service team based in Terrassa, Barcelona.Key ResponsibilitiesProcess, monitor, and follow-up customers' purchasing ordersEnsure effective service and administrative support for the assigned customersProvide delivery commitment to customers and follow-up on order activity, to alert customers and sales team in case of discrepanciesManage invoice creation, corrections, and the return of the material activitiesReceive and process customer inquiries on standard pricing, lead-time, products, and availability,



through efficient and friendly communication with customers, to maintain excellent customer relationshipsCoordinate internally with other departments, such as sales, logistics, finance, and production, to keep all aware of customer activitiesRelevant Experience and SkillsMinimum of 2 year of experience in customer service, administration, or logisticsWorking knowledge of MS Office packages and OutlookKnowledge of Oracle R12, incoterms, payment terms and CRM are an assetNative level of Italian and high level of English is requiredFlexibility, ability to multitask, to manage time and to adopt to changesPro-active attitude, ability to take decisions when necessary, and to be a team playerWhat we offer youPermanent position in a multinational companyFlexible working hours (start between 7:00 and 9:30 AM, finish between 4:00 and 6:30 PM)Hybrid working model (3 days of remote working per week)Company shuttle from Plaza España (

📌 Customer Service Representative (Madrid)
🏢 Barcelona, Spain Donaldson Ibèrica Soluciones
📍 Madrid