Mercier Consultancy Group is a premier international staffing firm, recognized as a leader in European recruitment and BPO solutions for top-tier global brands. We pride ourselves on connecting world-class talent with exceptional career opportunities, specifically specializing in high-demand Finnish-speaking jobs across Europe.

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Job Overview

We are currently seeking a motivated professional for the Finnish Speaking Zalando Customer Expert position in Greece to represent one of the world's leading fashion retailers. This role offers the perfect blend of a career in the dynamic retail industry and an opportunity to enjoy the Mediterranean lifestyle through our comprehensive relocation support.

Key Responsibilities

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- Act as the primary point of contact for customers in the online retail sector, resolving inquiries with a premium service mindset.

- Manage order processing, tracking, and returns for Zalando shoppers with high attention to detail.

- Provide expert fashion and sizing advice to enhance the online shopping experience for Finnish-speaking clientele.

- Handle complaints or delivery issues promptly to maintain the high brand standards expected in the retail industry.

- Collaborate with internal teams to ensure seamless communication between warehouse logistics and customer satisfaction.

- Maintain detailed logs and reports on customer interactions to support continuous improvement of retail operations.

- Stay updated on seasonal fashion trends and promotional events to provide accurate information to customers.

Requirements

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- Native or fluent Finnish (spoken and written) is mandatory for this role.

- Valid EU passport (mandatory)



to work within the European Union.

- Proven experience in customer service or the retail industry is considered a strong advantage.

- Excellent communication skills and a passion for fashion and e-commerce.

- A proactive, problem-solving attitude suitable for remote or office-based work environments in Greece.

- Ability to navigate multiple software platforms simultaneously to assist retail shoppers efficiently.

What We Offer

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- Competitive Monthly Salary

- Fully Paid Training on products and retail systems.

- Health Insurance coverage.

- Fully Paid Relocation Package (flight, transfer, hotel).

- Monthly Performance Bonus.

- Attractive bonus structure including 2 Extra Salaries Per Year (13th and 14th salary).

- And Much More...

Life in Greece

Embrace the opportunity to work in a country defined by its sunshine, history, and vibrant culture. Choosing one of our Finnish-speaking jobs means you will be living in a land where ancient tradition meets modern energy, with the stunning Mediterranean coast at your doorstep. Greece provides an unparalleled quality of life, offering a warm climate that lasts nearly all year round, making it an idóneo destination for those seeking a fresh start.

Beyond the incredible weather and world-renowned cuisine, working in Greece allows you to experience a relaxed yet cosmopolitan lifestyle. Our fully paid relocation package ensures your transition to the Greek way of life is seamless and stress-free. Whether you are exploring the islands or enjoying the bustling streets of the capital, Greece offers a unique environment where you can balance professional growth with personal adventure. xcskxlj

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📌 Finnish Speaking Zalando Customer Expert - Work Remote In Greece (Málaga)
🏢 Mercier Consultancy Group
📍 Málaga