OverviewDesk Side Support EngineerOverviewNSC Global is a trusted IT services and solutions provider supporting some of the world’s largest enterprises in their digital transformation. We deliver innovative, scalable and secure technology solutions that keep businesses running smoothly across global environments.To strengthen our onsite support teams,we are looking for IT End User Support Technicians who enjoy hands-on technical work and direct interaction with end users.Role OverviewThis is an onsite IT support role idóneo for candidates with experience in end user computing. You will be the first point of contact for onsite technical issues, helping users resolve hardware and software problems and ensuring a smooth day-to-day operation.ResponsibilitiesResponsibilitiesAbility to advise and to present to one or more customer staff.Monitor and control daily service call activity, utilization, inventory levels and service levels.Exceptional customer serviceAdvanced knowledge in Customer Service AptitudeResolving technical problems with hardware, software and connectivity.Troubleshooting customer issues while maintaining agreed upon service levels for customer contact and resolveParticipate in the configuration and support of internal systems.Ability to work effectively with LogisticsAdherence to assigned scheduleAdhering to documented policies,



procedures and processes that are specific to the service.Clear and concise documentation of all customer interaction within appropriate CRM tool.Able to function in a team environmentMaintain knowledge levels as industry enhancements occurSupport installation and implementation of connectivity and high-end systems productsContinuous improvement of service delivery.Ability to juggle time and resources to meet or exceed expectationsQualificationsQualificationsNATO/national security clearance - MUST HAVESound knowledge of:Advanced knowledge in Computer HardwareAdvanced knowledge in Common Software applicationsAdvanced knowledge in Microsoft Operating systemProficient knowledge in Printer HardwareProficient knowledge in configuring and troubleshooting networking, wireless and VPN features of end-user devicesProficient knowledge in Ticketing softwareMicrosoft Office & Office 365 applicationsPC Laptop hardwarePC\Laptop peripherals, including printersMobile devicesAwareness of:Active DirectoryExchangeApple OSNetwork and server hardware and componentsIT qualifications may include:A+ Certification; Baseline OEM Certifications which include any of the following, depending on assignment: Dell Desktop/Laptop, HP Desktop/Laptop/Printer, Lenovo Desktop/Laptop, Lexmark Printer, IBM Printer, Server +PC Laptop OEM Maintenance CertificationCompTIA A+ CertificationMicrosoft Certified IT Professional (MCITP) certification in desktop areaMicrosoft Office Specialist (MOS) certificationLanguage:Spanish (C2) and English#J-18808-Ljbffr

📌 Desk Side Support Engineer (Madrid)
🏢 Nsc Global
📍 Madrid