IT Support Technician - Madrid (Hybrid, 3 days/week onsite) Job at emagine - Portugal We are looking for a hands‑on IT Support Technician based in Madrid to provide high‑quality onsite and remote support for end‑user workplace technology. The ideal candidate is proactive, service‑oriented, and comfortable working in a global IT environment. Contract model: Preferably B2B Responsibilities * Provide hands‑on support for end‑user workplace technology, including laptops, thin clients, printers, mobile devices, and other peripherals. * Perform hardware‑related tasks such as cabling, device delivery, setup, imaging, replacements, and factory resets. * Manage local IT stock and coordinate storage activities, ensuring accurate asset tracking and availability. * Act as the onsite “eyes and hands” for the technical/server room, supporting basic server and networking tasks under remote team guidance. * Collaborate with integral AZ Tech teams to ensure smooth integration, proper incident escalation, and alignment with global standards. * Support ad hoc IT needs, including initial troubleshooting and resolution of first‑level hardware or connectivity issues. * Handle user account creation and troubleshooting (O365, AD,



access permissions, etc.). * Travel occasionally to a secondary site for server room checks and hardware management. * Assist in IT‑related communication for changes, incidents, and updates. Requirements * Previous experience in IT Support, Service Desk, or Desktop Support roles (L1–L2). * Strong knowledge of Windows environments, hardware troubleshooting, and basic networking concepts. * Ability to perform physical tasks such as cabling, equipment installation, and hardware setup. * Experience with imaging tools and device lifecycle management. * Good understanding of Active Directory, Office 365, and user administration. * Proactive, organized, and able to work independently while coordinating with global teams. * Good communication skills in English. * Availability to work 3 days per week onsite in Madrid and occasionally travel to another local site. * Preferably able to work under B2B contracting model. Job Details * Seniority level: Associate * Employment type: Contract * Job function: Information Technology * Industries: Software Development #J-18808-Ljbffr

📌 It Support Technician - Madrid (Hybrid, 3 Days/Week Onsite)
🏢 emagine - Portugal
📍 Madrid