At ASTEK Iberia, we are looking for an experienced Business Analyst to join a leading client in the airline and aviation industry, contributing to innovative digital solutions within a large-scale customer service and digital transformation environment. * Define and document business requirements, tasks, and product evolutions. * Maintain and manage the product backlog, ensuring alignment with business objectives. * Prioritise requirements and tasks based on business value and stakeholder needs. * Define clear acceptance criteria to support successful delivery. * Coordinate and support cross-functional teams throughout the product lifecycle. * Provide a general vision of product evolution and ensure consistency across initiatives. * Collaborate with technical and business stakeholders to translate business needs into actionable requirements. Who are you? * Proven experience as a Business Analyst in large-scale projects and Agile environments. * Strong affinity with digital Front-end and API-based solutions. * Ability to understand and analyse Architectural Decision Records (ADRs),



flow charts, and network diagrams. * Experience working with backlog management and requirement prioritisation. * Hands-on experience with Jira (Trackspace & Docspace) and Miro. * Good understanding of Agile frameworks, particularly SAFe methodology. * Strong communication and stakeholder management skills. * Experience coordinating multidisciplinary teams and facilitating collaboration. * Familiarity with Cognigy and Genesys environments. * Very good command of English, both written and spoken. Nice to have: * Knowledge of standard login and authentication solutions. * Knowledge of CRM ecosystems and SAMBA landscape. * Experience in the airline, aviation, travel, or customer service industry. * Exposure to system integrations and API-driven architectures. Who are we? Since 2015, Astek Iberia has been accompanying its customers in their development throughout Spain (Madrid, Barcelona, Valen

📌 Senior Business Analyst (España)
🏢 Astek
📍 España