Experteer Overview As a Marketplace u0026amp; Process Analyst, you will drive operational excellence for TD SYNNEX's Cloud Marketplace across Europe, aligning country teams, partners, and stakeholders to deliver scalable, high‑quality cloud solutions. You will optimize processes, boost platform adoption, and provide data‑driven insights to improve service levels and efficiency. This role sits at the crossroads of sales, IT, and vendors, shaping cross‑functional collaboration and continuous improvement. Join a forward‑looking team in a global, inclusive environment with strong growth opportunities.Compensaciones / Incentivos - Manage Freshdesk queues and ensure timely resolution of support requests - Serve as main point of contact for country teams, partners, and stakeholders - Analyze and improve operational processes to increase efficiency and service quality - Identify process gaps and implement continuous improvement initiatives - Support vendor-related operational activities and platform management - Provide operational insights and recommendations based on data analysis - Collaborate with IT and platform teams to enhance business operations - Drive user adoption and best practices across cloud and digital platformsResponsabilidades - Strong analytical, problem-solving, and organizational skills - Experience in process improvement, operations, or business analysis - Excellent stakeholder management and communication skills - Knowledge of Cloud, SaaS, eCommerce, or IT services environments - Familiarity with ticketing systems (Freshdesk or similar), Excel, reporting tools, and process documentation - Experience with SAP and Microsoft Office is a plus - Understanding of IT distribution, vendor ecosystems, or channel business is an advantage - Interest in Cybersecurity technologies and cloud security concepts - Relevant certifications such as Microsoft Azure Fundamentals (AZ-900), Security Fundamentals (SC-900), AWS Cloud Practitioner, ITIL, Lean Six Sigma, or vendor cybersecurity certifications are highly valued - Fluent English; additional European languages are a plusRequisitos principales - Hybrid Work Model - Life Insurance (Generali) - Private Health Insurance (Cigna) - Flexible Benefits Program - LinkedIn Learning unlimited access - Career Development Opportunities

📌 Cloud Marketplace And Process Analyst (Barcelona)
🏢 TD Synnex
📍 Barcelona