Overview In this role, you will guide entrepreneurs through key onboarding milestones and capital operations to help their businesses grow. You’ll work with a cross-functional, international team to streamline processes and turn feedback into product and process improvements. You’ll manage customer requests from inquiry to resolution, coordinating with notaries, accountants, and internal teams. This position offers impactful work at a fast-growing fintech with a strong customer-centric culture and AI-enabled tools. Responsabilidades * Guide customers through milestones via email and chat (company creation, capital deposits, capital increases)



* Own requests through to resolution; investigate complex cases and coordinate with external and internal partners * Turn customer feedback into improvements by collaborating with Product, Tech, Compliance, and AML teams * Improve FAQs, response templates, and internal procedures; provide practical feedback to KYC/KYB and Product teams Requisitos principales * customer-facing experience * fintech, SaaS, or financial services a plus * Strong French and English communication * Curiosity and sound judgment * Ownership and organization; ability to manage priorities and details * Collaborative mindset and cross-functional teamwork * customer-centric approach * clear communication * problem-solving * Zendesk * Notion * Slack

📌 Customer Onboarding Manager (Barcelona)
🏢 Qonto
📍 Barcelona