Overview As IT Support Team Lead, you drive the delivery and quality of IT support, blending hands-on technical work with strategic team leadership. You will oversee incident escalation, core systems administration, and automation while shaping capacity, priorities, and governance. You connect operational needs to business outcomes and ensure secure, reliable services across the company. This role sits at the intersection of technology and business, enabling growth through strong ITSM practices and a proactive, people-focused leadership style. Compensaciones / Ventajas * Hybrid work arrangement * Shuttle bus (Malaga) * Competitive salary * Continuous learning * Innovation culture * Diversity and international environment Responsabilidades * Escalation management and removal of blockers to delivery * Plan team capacity, workload and growth; oversee bi-weekly sprint and quarterly planning * Mentor, coach and develop engineers through regular 1:1s and touch points * Produce stakeholder and leadership reporting (MBR, QBR, ABR)



* Manage stakeholder and vendor relationships * Approve or shape changes, projects and execution priorities * Operational maintenance oversight and delivery governance * Equipment budget planning and assessment of technology utility, adoption and ROI * Clear, consistent communication with stakeholders across the business * Departmental growth, workforce management and recruitment support * Change management approval and service management governance * Project planning, approval and delivery accountability * Delivery of secure, compliant IT services and risk management * Budgeting and ROI assessment for technology initiatives * Governance of service delivery and escalation processes Requisitos principales * Proven experience leading an IT Support or IT Operations team while remaining hands-on * Strong working knowledge of ITSM practices, ideally with Jira Service Management * Experience with identity, endpoint management and security tooling in a

📌 IT Operations Team Lead (Marbella)
🏢 Ravenpack
📍 Marbella