Make sure every client gets the maximum value from Didit. You'll be the primary point of contact for support — guiding users through their verification flows, resolving complex queries, and building the long-term trust that keeps customers growing with us. You're the bridge between our technology and the businesses that rely on it every day. What you'll do * End-to-end support — guide clients through configuring their verification flows for a seamless experience, proactively. * Resolve issues fast — act as a product expert and clear operational doubts about the platform with speed and precision. * Be the client's advocate — listen deeply to needs and feedback, and turn them into actionable insight for product and engineering. * Drive onboarding — help new customers nail their first steps on the platform for a high-impact start. * Own the relationship — build trust-based relationships that drive long-term retention and adoption. * Close the feedback loop — be the voice of the customer, systematically routing technical issues and feature requests to the engineering team.



* Spot revenue signals — surface expansion opportunities and churn risks to the sales team to support growth and retention. What we're looking for * Experience — prior Customer Success, Account Management, or Support experience, ideally in B2B SaaS, Fintech, or Compliance. * Languages — excellent communication and negotiation skills in English and Spanish (others a plus). * Soft skills — exceptional active listening and a genuine client-first mentality. * Mindset — strong ownership and the ability to thrive in a high-pressure, fast-paced startup. * Profile — ambitious, proactive, and results-driven, with a real desire to grow within the company. Nice to have * A solid understanding of KYC, AML, or identity-verification standards. What we offer * A high-impact role with ownership and visibility — you'll own the customer relationship and be heard across product, engineering, and sales. * Real growth — t

📌 Customer Success (España)
🏢 Didit (YC W26)
📍 España