Overview In this role you drive the delivery of assigned projects within time, budget, and quality constraints, partnering with cross-functional teams to realize client objectives. You will oversee design, planning, risk management, and stakeholder communications, while ensuring high-quality deliverables and client satisfaction. You’ll work within Omega CRM’s Salesforce-focused ecosystem, contributing to large-scale CX initiatives. This position offers visibility, leadership opportunities, and meaningful impact on client outcomes and internal improvements. Compensaciones / Beneficios * Permanent contract * Adaptable schedule * Certifications plan * Home office * Flexible retribution * Health insurance Responsabilidades * Support pre-sales tasks: solution design, estimation, planning, and assumptions * Assign and supervise team tasks and resources * Manage project progress to meet deadlines, scope,



and budget * Facilitate change requests with impact assessment * Provide project progress visibility to client and CSM * Lead follow-up meetings and steering committees * Alert operations to deviations and establish risk plans * Monitor project documentation and ensure quality * Lead client demos and issue resolution * Drive customer satisfaction and account relationships * Evaluate project outcomes and identify learnings * Send customer satisfaction surveys * Identify up-sell/cross-sell opportunities * Lead retrospectives and drive internal improvements * Develop and coach the assigned team * Participate in training and supervision of team Requisitos principales * +5 years of Project Management experience leading Salesforce projects * +3 years of end-to-end CRM implementation experience * Hands-on experience with Salesforce Service Cloud and Marketing Cloud * Proven experience with Agile methodologies (SCRUM) and Jira * Professional proficiency in English (Medium-High level) * stakeholder management * leadership * clear communication * Salesforce Service Cloud * Salesforce

📌 Salesforce Project Manager (Barcelona)
🏢 Dentsu
📍 Barcelona