Overview In this role you drive retention, renewals, and expansion across UL Solutions renewable digital software portfolio. You partner with Customer Success, Sales, and experts to advocate for customers and manage competing priorities in a high-volume environment. You support sustainable relationships and recurring revenue growth while contributing to UL’s mission of safety, security, and sustainability. You will work cross-functionally to ensure a coordinated customer experience and share insights to inform product and business decisions. This is an opportunity to shape how customers realize value from Openwind, Windnavigator, Windographer, HOMER Front, RAMP, and wind data solutions. Responsabilidades * Manage end-to-end renewal processes for the renewable digital software portfolio, prioritizing accounts by renewal date, ARR, customer health, and risk * Engage customers ahead of subscription expirations, review usage/history, assess risks, and propose renewal options aligned with current and future needs * Prepare renewal quotes and handle approval, execution,



and processing per UL Solutions policies * Handle standard renewals independently; involve senior or cross-functional resources for complex/non-standard agreements * Maintain accurate customer activities, risks, opportunities, forecasts, and renewal data in CRM and CS systems * Identify qualified expansion opportunities (additional users, data offerings, complementary renewals) * Collaborate with CS, Sales, Product, Finance, Legal, and technical teams to deliver a coordinated customer experience * Share customer insights and market feedback with relevant teams and participate in events and meetings * Perform other duties as directed Requisitos principales * Bachelor’s degree or equivalent experience * Excellent written, verbal, presentation, relationship-management, and organizational skills; strong English proficiency * Analytical, detail-oriented with ability to manage multiple priorities in a deadline-d

📌 Customer Success Specialist, Renewable Energy Software (España)
🏢 Ul
📍 España