Overview As a Customer Payment Resolution Specialist at Air Products in Barcelona, you will drive timely collections and ensure a positive customer experience. You’ll work with cross-functional teams across Europe to resolve payment issues, disputes, and credit holds, while keeping accurate customer records. The role sits within the Credit & Collections team, supporting colleagues and escalating where needed, in a hybrid, multicultural environment. You will contribute to smooth financial operations and alignment with company policies, while benefiting from onboarding support and adaptable working arrangements. Compensaciones / Beneficios * medical insurance (Adeslas)



* life insurance * pension plan * flexible compensation plan * economic support for remote work * flexible hours Responsabilidades * Ensure timely collections of outstanding balances according to policy * Respond to customer calls and emails within targets and identify/escalate complaints * Anticipate and communicate disputed items and payment issues with relevant stakeholders * Provide support and backup for other collectors * Liaise with the team lead about credit issues * Maintain accurate logs of customer information Requisitos principales * Fluent in Polish (C2/native) and English ( communicative level) * Completed studies (degree not required in Business Administration or Economics) * Experience handling inbound/outbound customer communications by phone and email * Understanding of customer accounts and general business workflows * Proficiency in Microsoft Office * Strong communication, collaboration and problem-solving skills * communication * collaboration * problem-solving * Microsoft Office * SAP

📌 Customer Payment Resolution Specialist (Barcelona)
🏢 Air Products And Chemicals
📍 Barcelona