17 oct
|
VeryChic
|
Barcelona
17 oct
VeryChic
Barcelona
VeryChic in Barcelona is seeking a Customer Experience Team Lead to guide a team of around 10 agents, delivering fast, proactive support across the travel booking journey while driving sales performance.
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You will coach, monitor KPIs (CSAT, NPS, conversion), manage escalations, plan schedules, and collaborate with Product, Operations, xhfqzwm Marketing and Tech to continuously improve the customer experience and revenue outcomes.
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📌 Customer Experience Team Lead - Travel & Sales Excellence (Barcelona)
🏢 VeryChic
📍 Barcelona