Xplor Technologies powers the experiences at the heart of everyday life. Through modern vertical software, embedded payments, and AI-powered capabilities, we help businesses in fitness, recreation, golf and club, field services, laundry, education, and othermembership-based andservice-basedindustriessimplify operations, uncover insights, and elevate customer and member experiences.
Job Description
About the opportunity
You’ll join the Client Service team in our Enterprise Fitness vertical as an Application Support Specialist, working remotely from Spain. The team provides 3rd level technical support for the Exerp Platform, our ERP for some of the largest fitness chain operators in the world, along with our web services and apps.
Our products are complex, highly customisable and built to flex around each client’s needs. You’ll work directly with our clients’ dedicated Exerp superusers and application specialists, who rely on us to solve their most critical problems quickly and well.
You will love this role if you enjoy getting to the bottom of complex technical problems and building strong working relationships with clients. The department is growing and changing, so there’s real room to develop your career with us.
Reporting into Manager of Client Services for Xplor, you’ll support our clients by:
Acting as a daily point of contact for clients, mainly through tickets and also in client meetings
Analysing and resolving complex product issues and questions, and bringing in the right internal people until the problem is solved




Troubleshooting technical issues and tracking down bugs alongside a team of Technical Product Analysts
Reporting issues directly to our Engineering teams with clear, detailed documentation
Joining our Major Incident response team to resolve the most urgent and critical client problems
Keeping the client experience at the centre of every interaction
This is a fully remote role based in Spain.
Qualifications
What would make me a good candidate?
We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environment. We are inspired by meeting big-picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do.
Required qualifications for this role:
A bachelor’s or master’s degree, or equivalent experience in technical support or a similar client-facing role, ideally supporting software applications
Excellent written and spoken English
Excellent written and spoken Spanish
Confidence engaging with clients in meetings and during critical situations
Experience with databases, SQL and Excel, and a genuine interest in IT
Strong attention to detail, patience and a structured way of working
Curious and eager to learn, able to work independently and as part of a team
Nice to have:
Experience with APIs
Experience with

📌 Application Support Specialist (Cáñar)
🏢 Xplor
📍 Cáñar