Make every customer interaction count. ¿Le gusta esta ocasión? Asegúrese de inscribirse rápido, ya que se espera un gran volumen de solicitudes. Desplácese hacia abajo para leer la descripción completa del puesto. Are you a native Dutch speaker who enjoys helping people, finding solutions and delivering outstanding customer experiences? Join ADM Value Barcelona and become part of an international team supporting the loyalty programme of a major airline. You will help customers make the most of their membership, understand their benefits and enjoy a smooth, positive experience at every stage of their journey. This is a customer service role focused on quality, problem-solving and customer satisfaction — no sales targets. What will you do? As a Customer Experience Specialist, you will be a key contact for members of an international airline loyalty programme. Your day-to-day responsibilities will include: * Customer support: Respond to customer enquiries in Dutch via email and other communication channels. * Loyalty programme assistance: Help members understand their accounts,



miles, rewards and membership benefits. * Travel-related enquiries: Provide guidance on bookings and services connected to the loyalty programme. * Problem-solving: Investigate customer issues, manage complaints and follow up until a solution is reached. * Customer experience: Deliver clear, professional and personalised support in every interaction. * Accurate documentation: Update customer records and document interactions using CRM tools. * Service quality: Follow established procedures and contribute to continuous improvements in customer satisfaction. What are we looking for? We are looking for someone who combines excellent communication skills with a genuine commitment to customer service. You will be a great fit if you: * Have fluent written and spoken Dutch skills. * Have a professional level of English. * Enjoy communicating with people and finding practical solutions. * Are custom

📌 Dutch-Speaking Customer Experience Specialist (Barcelona)
🏢 Adm Value Barcelona
📍 Barcelona