About Stoïk
Stoïk is a European cyber insurer that combines insurance with prevention. Our policyholders get cover, continuous monitoring and an in-house CERT that responds when an incident happens. We are tech-driven, human at heart, and growing fast across Europe with a challenger spirit.
The role
As European Claims Leader, you will lead our cyber claims function across Europe, for all segments we operate in, up to companies with €1bn in revenue. You will lead a team of claims professionals and handle the most complex losses yourself, from first notification through to settlement.
- Reports to: the VP Insurance, directly
- Works closely with: the Underwriting department, the Product Development team, our CERT and other teams across Stoïk
- Location: based in one of our offices in Barcelona, Madrid, Paris, Munich or Brussels
- Current team: 3 claims handlers across 3 countries
Responsibilities
Lead the team
- Manage and develop a team of cyber claims handlers across our European markets.
- Oversee the team's claims through every stage of adjustment,
setting standards for quality, speed and consistency.
- Run performance reviews, coaching and training, and shape the team's strategy and structure as we grow.
Handle complex claims
- Handle a personal portfolio of the largest and most complex cyber claims, across all segments.
- Analyse policy wordings and take coverage positions on complex or disputed claims.
- Lead settlement negotiations with insureds, brokers, co-insurers and reinsurers.
- Appoint and manage loss adjusters, forensic experts and external counsel, and challenge their findings.
- Build and manage our panel of incident response providers and external experts, monitoring their quality, speed and cost.
- Calculate and validate quantum, including business interruption, incident response costs and third-party liability.
- Set and review reserves, and approve payments within your authority.
Work across Stoïk
- Work closely with our in-house CERT on incid
📌 Head of Claims (España)
🏢 Stoïk
📍 España