Associate Customer Success Manager for Spanish and French customers, ensuring retention, growth, and strong relationships. As an Associate Customer Success Manager, you will manage a portfolio of Educational Institutions in Spain and France. Your objective is to manage relationships so that customers achieve maximum value from our software services and to upsell our wider solutions portfolio. The ideal candidate thrives at the intersection of customer partnership and commercial growth, with a passion for supporting educators and institutions in advancing teaching, learning, and academic integrity.
Identify and support upsell, cross-sell, and renewal opportunities.
Use customer insights and engagement data to manage risks and growth opportunities.
Collaborate with Sales, Product, Marketing, and Solutions teams to support customer needs.
Capture and share customer feedback to improve products and customer experience.
Maintain accurate CRM records and account activity.
Continuously invest in personal and professional development.
1-2 years of experience in Customer Success, Account Management, or a similar client-facing role, preferably in SaaS, EdTech, or the education sector.
~ Fluent in English, Spanish,



and French.
~ Excellent problem-solving, time-management, and organisational skills, with a data-driven approach and experience using CRM/Customer Success platforms (e.g., Salesforce).
~ Beyond compensation, you'll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life's challenges. You'll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being.
is to ensure the integrity of global education and meaningfully improve learning outcomes.
And we support education and learning around the globe.
Global Mindset: Integral Benefits
~ Remote First Culture
~ Health Care Coverage*
~ National Holidays*
~Monthly Wellness or Home Office Reimbursement/*
~ Retirement Plan with match/contribution*

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📌 Associate Customer Success Manager (Uk Remote) (España)
🏢 Turnitin
📍 España