Overview As Principal Product Manager for HTS Assist, you own the customer-facing agent experience end-to-end, shaping conversations, interfaces, and partner-facing embeddings. You drive end-to-end design decisions in a lean setup, collaborating with partner teams and our in-house designers. You will lead roadmap, discovery with enterprise partners, and hands-on design and prototyping to test flows. Your work directly impacts millions of travelers through a scalable, trusted AI-assisted travel experience. Compensaciones / Incentivos * remote-friendly, hybrid options * private medical and dental coverage * private life and accident coverage * generous parental leave * on-demand FlexDesk coworking * unlimited PTO Responsabilidades * Own the roadmap for the customer-facing conversational agent across chat and voice, including intent coverage, conversation design, and embedded interfaces * Engage enterprise partners from discovery to launch, translating partner asks into product choices for a single product serving multiple partners * Collaborate with Partner Solutions on implementation and onboarding * Lead design daily in Figma,



producing flows and wireframes and partnering on high-fidelity and production assets * Build prototypes with AI coding tools to test conversation flows and interfaces * Define and defend quality bars for resolution rate, containment, escalation correctness, and conversation quality * Specify agent behavior in detail (resolution, tone, escalation policy, guardrails, edge cases) and iterate from production data * Stay close to GTM, Partner Solutions, and Success teams to feed field learnings into the roadmap Requisitos principales * 8+ years of product management experience with principal or lead ownership of a customer-facing product * Design fluency with ability to manipulate design files and create flows/mocks solo in Figma * Ability to write code to create working prototypes using AI tools * Hands-on front-end experience shipping web front ends and credible with engineers * Strong enterprise partner-facing experience, ideally in regulated industries * Data-driven approach using customer service and automation metrics (resolution, containment, CSAT, escalation quality) * Familiarity with LLM-based products, prompt/behavior design, AI quality practices and failure modes * strong communication with enterprise stakeholders * collaboration across cross-functional teams * analytical mindset with customer-focused thinking * conversational AI design * front-end development * Figma proficiency

📌 Principal Product Manager- Conversational AI (Barcelona)
🏢 Hopper
📍 Barcelona